Call 911 for danger
Move people away and use emergency services for immediate life or structural danger.
Emergency safety guide
What to do if a tree falls on your house.
Put people and immediate hazards first. Call Apex only after you are in a safe position.
Call the emergency line470-594-2284
Safety and first calls
Create distance before gathering details.
If anyone is in danger, call 911. If a power line is involved, stay back and contact the electric utility. Stay out of damaged rooms and away from the tree until qualified responders say the area is safe.
Keep clear of lines
Treat every downed line as energized and contact the utility from a safe location.
Stay out
Do not enter the damaged area or stand beneath hanging limbs to inspect the property.
Call from safety
Tell Apex what fell, what it struck, and what access is blocked.
Photos and claim file
Document only what is safely visible.
Take safe photos without approaching the tree or damaged structure, then notify your insurer. Tell Apex the property location, what the tree struck, whether access is blocked, and what can be seen from safety.
Apex can document visible damage, tree work performed, and itemized invoices. The homeowner contacts the insurer; the carrier and policy determine coverage or reimbursement. Apex is not an insurer or public adjuster.
Read the insurance documentation guide How Apex confirms Greater Atlanta serviceCommon questions
Safety and documentation answers.
These answers match the guidance visible on this page.
Should I go inside to take photos?
No. Stay out of the damaged area and take photos only from a safe position. Do not approach a fallen tree, damaged structure, or power line for documentation.
Who decides whether storm tree removal is covered?
The homeowner contacts the insurer. The carrier and policy determine coverage and reimbursement; Apex does not make coverage decisions.
What records can Apex provide?
Apex can document visible damage, describe the tree work performed, and provide an itemized invoice. Apex is not an insurer or public adjuster.
Once immediate danger is routed
Call Apex from a safe position.
Describe what fell, what it struck, and what access is blocked.